4 Simple Ways to Operate Your Firm 24 Hours A Day
Many law firms can greatly increase their
revenue streams by serving their cl 24 hours a day. Prior to many technological
advances companies found that they needed to operate their business less to
reduce their overhead. However, today there are many ways that companies can
operate their businesses throughout the day without having to greatly increase
their expenses. Attornies that take advantage of these methods will find that
they can connect with their clients by using attorney answering services, and that they can expand their firm to a global scale
by no longer being restricted to specific time zones.
Using an answering
service. It is very easy now to
outsource answering service work, and it is also very cheap. Answering services
will allow your customers to contact you at any time, and you will be able to
get the messages as needed. Emergency messages can be routed directly to you if
necessary, and other messages such as customer support or tech support can be
routed to the correct departments. You can either have these issues resolved
immediately by having staff on call or have your staff deal with these issues
as they come in. The important part is that your customers will have someone to
connect with any time of day. Many answering services are provided by extremely
reputable companies that offer only the best in employee training to their
answering service staff members.
Automate your services.
One of the easiest ways to operate 24 hours a day is by automating many of the
services that your company provides. You can easily create a system by which
customers can purchase products at any time without having to contact you
directly. While the items cannot be shipped until staff is in the office to
ship them it would still mean that customers would feel as though they had
completed their transaction, and they would be able to send these transactions
in at any time. Many communications with customers can also be automated, such
as shipping notices.
Globalize your staff. Many businesses are actually cutting back on their overhead
by moving to a staff around the globe. There are a few benefits to this. By
using employees that telecommute businesses can cut down on their physical
office space. This is a dramatic reduction in overhead because rent and
utilities comprise a huge amount of expenses for many companies. Employees on a
global scale often demand less in terms of wages when compared to domestic
employees, which means that businesses can also save on labor costs. Globalization is a very easy way to get employees
throughout multiple time zones that can keep your company running 24 hours a
day at reduced overall expense.
Keep on top of it. A 24
hour business cycle means that a lot will be going on with your business when
you aren't around or aren't even awake. A 24 hour business cycle means that you
have to be exceptionally vigilant about what is going on in your company and
you will need to keep tabs on your customers, employees and vendors. Before
implementing a 24 hour business cycle structure you may want to create a plan
for the overall management of your business and figure out how you will be able
to check in on certain aspects of the business such as overall customer
satisfaction. One way to monitor this type of statistic is by requesting that
customers fill out a customer satisfaction survey at the end of calls or
transactions. This will clue you in if anything seems to go wrong.
Author Bio:
Jerry Stone is a the
managing partner for Bausch and Starlett LLC, PPC and is a writer for some
local news papers in the San Diego area.
